I think thay are keeping up with the times, although I do not like shopping at the stores and not having a cashier, or only one cashier line and you have to stand and wait.
The trend seems to be that things are now delivered, whether from a store or a restaurant, and being a delivery person can be a full time job for people now.
I can see that as being a good thing, since they can choose which delivery jobs they want to take and the hours they want to work, so I think it is good for the delivery people.
Walmart shoppers do not do a very good job sometimes. Last year, just about every single time I ordered fresh cherries, they brought me a bog of red or purple grapes instead, even though the shelf and the package both are labeled as to whether they are grapes or cherries.