Making everything digital

[Mary Stetler]

I hate all the electronic billing, reporting, payments...
I got an email about hubby's ER bill--two of them actually. Or a least that is what I assumed. Back when I got paper bills it they told who the doctor was and what the bills were for. These bills just had amounts to pay and when I went to details, they just told what I had paid this year. The bills added up to $2800 and the insurance said I had only to pay $3700 out of pocket. But they listed we had only paid $279 this year. I could call with questions but who would I be calling. The hospital does not communicate that well with insurance, apparently.
After two months of treatment earlier this year for hubby's severe infections after operation, I am glad I did not have to pay for that but I never even got info on that or bills--yet.

 

[Hedi Mitchell]

@Mary Stetler - I do understand. I will not pay bills that just text me, saying I owe money, I I'll pay from email
if it states what it is for.

 

[Marie Miller]

Mary, is it an actual invoice or an EOB? You can call and request an invoice. The other day I was told at check in that I had a balance. Two days latter a detailed bill including codes came and it made sense.

 

[Beth Gallagher]

I hate all the electronic billing, reporting, payments...
I got an email about hubby's ER bill--two of them actually. Or a least that is what I assumed. Back when I got paper bills it they told who the doctor was and what the bills were for. These bills just had amounts to pay and when I went to details, they just told what I had paid this year. The bills added up to $2800 and the insurance said I had only to pay $3700 out of pocket. But they listed we had only paid $279 this year. I could call with questions but who would I be calling. The hospital does not communicate that well with insurance, apparently.
After two months of treatment earlier this year for hubby's severe infections after operation, I am glad I did not have to pay for that but I never even got info on that or bills--yet.

Mary, if you have an advantage plan or supplemental insurance, you can probably go to their website (in my case, Aetna). They show billing details, what they paid, my OOP to date, etc. So I can see what the insurance company has approved for payment.

I got a bill from Quest for my followup potassium blood work and I couldn't figure out why it was so much, so I checked my Aetna claims. Turns out someone dropped the ball and had never submitted that to insurance for payment.