Customer Service

Discussion in 'Off-Topic Discussions' started by Patsy Faye, Sep 9, 2017.

  1. Patsy Faye

    Patsy Faye Veteran Member
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    I am so unlucky when it comes to CS
    I can't recall a time when it was easy to get results, its always a long drawn out drama :rolleyes:
    The latest is about a washable filter for my air purifier, I ordered one, they sent the 'wrong' one.
    I phoned to say, the one you have sent is grey in colour, too short to fit and it has no fixing holes ......
    Reply - we'll send you another ...........
    Another arrives, same 'wrong one' - I phone again - they say
    can you upload a photo of 'both' to us ? - Sure I can .........
    I do just that and hear nothing. I Email again showing my disdain at their lack of consideration.
    They eventually Email back, there was no picture on your Email. :rolleyes:
    There was of course, so I send back another ........... I've heard nothing back from them.
    This is typical of my experiences and I dread the next CS to come
    Customer dis-service I call it
     
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  2. Holly Saunders

    Holly Saunders Veteran Member
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    Oh I can empathise @Patsy Faye . I have the same problems with credit cards.

    The accounts are in my name..I get a joint card for my o/h.... guess whose card is the only one that works?...yep his... I've contacted the cc company several times explaining the problem, and they need to send me a new card with a new number ...so they do but they send me the card with the same details as the one that doesn't work, instead of sending me a card with the same number as my husband's joint card..the one that works.. I've given up trying now...
     
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    Last edited: Sep 9, 2017
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  3. Babs Hunt

    Babs Hunt Veteran Member
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    My daughter has been having this same problem with getting CS Reps, etc. to return her phone calls. :(
     
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  4. Patsy Faye

    Patsy Faye Veteran Member
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    Oh I've been 'there' too ! What the hell is wrong ??
    They must 'chat' all day or they're having too many fizzy drinks !
    Nothing registers does it :mad:

    @Holly Saunders
     
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  5. Patsy Faye

    Patsy Faye Veteran Member
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    #5
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  6. Holly Saunders

    Holly Saunders Veteran Member
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    Another thing that annoys the heck out of me with customer service and it's happened a couple of times...is that say for example I buy a chicken that's well in date, and when I open it up it's clearly off by the rank smell. I contact CS at the store and they say bring it back and we'll refund or exchange... okay..fair enough..annoying as it is..but the supermarket is a 20 mile round trip for me, why do I only get a refund of the price of the chicken and not what it cost me to return it?... It was their problem not mine... !! I've stopped returning things now, and just chuck them in the bin. :mad:
     
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  7. Gary Ridenour

    Gary Ridenour Very Well-Known Member
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    repeat please repeat please

    [​IMG]

    drives me nuts !!!
     
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  8. Holly Saunders

    Holly Saunders Veteran Member
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    OH me tooo...why? why? why? do they have to be in India !!!!!...and I agree they probably look just like that lol
     
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  9. Patsy Faye

    Patsy Faye Veteran Member
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    U-oh - I've started something here :p
    But boy, do I understand yer angst :rolleyes:
    I could write a book on Customer dis-service and fill it easily
    I bought a 'swing dress' recently, not over keen on the style but in the picture it looked great on the model who was the same
    size as meself so I ordered it. Well it was a 'tent' and swamped me, I looked at the picture again and she had to have safety pins
    all up the back of that dress ! I digress a little ...............
     
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  10. Jeff Tracy

    Jeff Tracy Well-Known Member
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  11. Jeff Tracy

    Jeff Tracy Well-Known Member
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    THIS SUMS IT UP
    [​IMG]
     
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  12. Jeff Tracy

    Jeff Tracy Well-Known Member
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    This is how customer services handle what they say
    [​IMG]
     
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  13. Gary Ridenour

    Gary Ridenour Very Well-Known Member
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    my first VA hospital doc was from India. what a disaster, no English skills. many a time we were talking at the same time. finally got a break, they opened a new out patient clinic real close to me. now I have an American doc. much better.

     
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  14. Gloria Mitchell

    Gloria Mitchell Very Well-Known Member
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    Oh my, could talk all day about this topic. Basically I have had good CS from most dealings. Sometimes, I find it easier to deal with the robot on line
    than trying to deal with a person. But that can be very time consuming. When calling about an issue, and you have to repeat the same dang info over and over. Then if not resolved, you must call back, and once again repeat the entire issue again. Just recently had a problem (Firstick)
    told the guy I dreaded calling back and having to repeat it all over again. He said no problem, I will call you back in about 30 minutes. He did it!
    I thanked him profusely, as that just does not happen much now days. That is very good CS in my book.
    A pet peeve of mine... wanting you to take customer service surveys...Hey if your CS is bad, trust me I will let you know- otherwise- it is doable.
     
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  15. Gary Ridenour

    Gary Ridenour Very Well-Known Member
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    ive been put on hold so long i need a shave !!
     
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  16. Holly Saunders

    Holly Saunders Veteran Member
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    Oooh by far the worst thing is the queue system on the phone.... you are number 28 in the queue...10 minutes later you're now 26....2 hours later you're still on the phone because you know you're going to have to go through all this rigmarole again if you hang up....so finally the magic words... ''You are now number 1 in the Queue''... thank god, your hand is numb from holding the phone, you've been doing chores all afternoon one handed...but hey here we are at last...Number ONE in the queue... and then.. ""hellooo CS how can I help... ''Oh hello my name is... *clunk*..the phone goes dead..they've hung up before you've even got a chance to say your name .. Barstewards !!!!


    ...
    now you want to kill someone...then you have go through it all over again..and this time your heart is in your mouth because you're waiting for the disconnection after holding for ages once more ... and listening to the horrible same musak over and over again..

    I can't tell you how many times this has happened to me,it drives me insane o_O
     
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    Last edited: Sep 9, 2017
  17. Gloria Mitchell

    Gloria Mitchell Very Well-Known Member
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    :D:D:D
     
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  18. Martin Alonzo

    Martin Alonzo Very Well-Known Member
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    I might not be able to help you with customer service but I can give you a hint on air filters. One of my jobs at Ford motor company was changing air filters on all the machines and paint booths, There was one we used and you can by it in a fabric store used for making quilts the batting dirt cheap and perfect filter for water or air.
     
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  19. Shirley Martin

    Shirley Martin Veteran Member
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    I use online live chat. They don't have an accent. I remember once that I was talking by phone to a woman who could not understand a word that I said and I couldn't understand a word she said. I finally hung up and went to online chat.
     
    #19
  20. Theo Suarez

    Theo Suarez New Member
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    I have very bad experience of customer service.
     
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  21. Chrissy Cross

    Chrissy Cross Veteran Member
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    Ive done online chat with AT&T but after answering all the questions they ask and before I got to the meat of the problem my screen froze...this happened all the time with them so I just go the route Jeff posted.

    I have actually been on the phone with AT&T for 2 hrs sometimes.

    In my opinion...they are the worst.
     
    #21
  22. Shirley Martin

    Shirley Martin Veteran Member
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    They could be, @Chrissy Cross . I have CenturyLink and their customer service is very good.
     
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  23. Ken Anderson

    Ken Anderson Veteran Member
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    My wife is always able to get refunds, and sometimes even extra stuff, when she calls to complain about a product or service. When I call, they either hang up on me or threaten to call the police.
     
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  24. Chrissy Cross

    Chrissy Cross Veteran Member
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    Ha ha, I find that very believable. :cool::D
     
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  25. Shirley Martin

    Shirley Martin Veteran Member
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    Maybe that's because they like her better. :p
     
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