Beth Gallagher
Well-known member
This afternoon I have an appointment with my cardiologist. I'm hoping he doesn't want to do any more testing if you see something wrong and there's a pill give me it.
it's annoying that a lot of our time in the last few months has been taken up with billing issues for MSK and Prudential Insurance.
With MSK there sending me a bill for a date I was not being treated. so far it's been impossible for me to contact a live body. I will go into billing on my next visit which is April 1st.
With Prudential Life Insurance we've been trying to pay our premium since January.
in January my wife paid her life insurance premium online like we normally do no problem, when she went to pay mine there was a problem with the website my payment could not be paid online. she called Prudential they could not fix the online problem so they told us we have to mail a check because they did not accept payments over the phone.
I personally mailed the check on a Sunday in the mailbox in front of the post office. fortunately my wife went online and was looking at her checking account and for whatever reason she decided to examine the check that she got back. someone had washed out the Prudential name and replaced it with another and cash the check in other words the check was stolen.
we spent about a week in and out of our bank making police reports, putting in FTC claim, putting in a claim with the post office. Closing that compromise account reopening another account, simply put it was a mess.
We explain to Prudential what happened and that the website still was not accepting payment so again they suggested we send the check. This time we sent the check with tracking. Per the Post Office online tracking Prudential received the check on March 4th. A day later she looks up the check online in her checking account and it shows it's paid with photos of the check.
the Prudential online website shows the payment is still due. she calls Prudential and they claimed they never got the check "we said Here We Go Again", we are still in talks with Prudential we sent them photos of the check, let's see what happens.
ARGH... how aggravating. I hope your blood pressure has calmed down before you get to the cardio appointment!!
Tony, if you have MyChart for MSK, you might send a message through the "billing information" section. When I had an insurance issue with MD Anderson I was able to contact them through MyChart and got it fixed right away.
