Tony Nathanson
Well-known member
Last year, my premium went up $80.00. I spoke to an agent who said, "We sent you a mileage form to fill out & send back to us & we never received it."
I said, "I never received your form, so I couldn't fill it out."
I gave them the benefit of the doubt; occasionally, mail can get lost or misdirected.
She asked me if my yearly mileage changed & I said it didn't. Then I asked her, "Why couldn't you have phoned or e-mailed me & asked me about my mileage instead of just increasing my premium as much as you wanted?"
No reply. They sent me a revised bill with the correct amount.
Yesterday, I received my Geico bill - with another increase. I called Geico again. After enduring 10 minutes of AI assistants, I asked an agent why my premium increased. She gave me the same line - "We sent you a mileage form to fill out & send back to us & we never received it."
I said, "You already used that lie last year; can't you be more creative?"
She said, "What do you mean?"
I said, "How do your bills always get to me, but your mileage statements never do?" She answered me by reading my address to me.
I said, "Thank you for reminding me where I've lived for many years. Now, how about answering my question?"
She repeated, "We sent the mileage form to you."
I said, "Fine, you're an idiot. Send me a revised bill with the correct amount or cancel my policy."
I then filed a complaint with the Insurance Commissioner. They'll probably do nothing.
Nobody rips me off!!
I said, "I never received your form, so I couldn't fill it out."
I gave them the benefit of the doubt; occasionally, mail can get lost or misdirected.
She asked me if my yearly mileage changed & I said it didn't. Then I asked her, "Why couldn't you have phoned or e-mailed me & asked me about my mileage instead of just increasing my premium as much as you wanted?"
No reply. They sent me a revised bill with the correct amount.
Yesterday, I received my Geico bill - with another increase. I called Geico again. After enduring 10 minutes of AI assistants, I asked an agent why my premium increased. She gave me the same line - "We sent you a mileage form to fill out & send back to us & we never received it."
I said, "You already used that lie last year; can't you be more creative?"
She said, "What do you mean?"
I said, "How do your bills always get to me, but your mileage statements never do?" She answered me by reading my address to me.
I said, "Thank you for reminding me where I've lived for many years. Now, how about answering my question?"
She repeated, "We sent the mileage form to you."
I said, "Fine, you're an idiot. Send me a revised bill with the correct amount or cancel my policy."
I then filed a complaint with the Insurance Commissioner. They'll probably do nothing.
Nobody rips me off!!
