The Router Issue

Discussion in 'Gadgets & Tech Talk' started by Diane Lane, Aug 31, 2016.

  1. Diane Lane

    Diane Lane Very Well-Known Member
    Registered

    Joined:
    Apr 10, 2015
    Messages:
    4,590
    Likes Received:
    4,020
    I've never had the best services here. The TV stalls, and so does the internet. Occasionally, they all decide to stop working. Oh, and there's the phone, which is a VOIP phone, so runs off the internet. I started off with Comcast, because they were the only game in town. The service was horrible, the bills were high, and I was happy to wave goodbye.

    I had AT&T up in Houston and was happy with it, although back then it was just phone and DSL internet. Apparently the company has changed a lot. I had technicians out here in April because the service just cut out one day, and it took them 3 days to get here to restore service. This time, thankfully, I was able to get the service back up, although it wasn't running the greatest. The company sent me a router that I was to swap out myself, but they shipped it to the wrong address, which further delayed the repair a few days. Finally, it arrived last night. I was pretty stressed out about the installation, but it wasn't as difficult as I thought it would be. I think they've been working towards making it easier for customers to replace the systems, so they could save money by not having to send technicians out. I'm glad there were only a few hiccups, and it seems to be working better than it has been in a long time. I did a speed test and it's a bit higher than before, also, which is nice.
     
    #1
    Von Jones and Chrissy Cross like this.
  2. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,005
    Likes Received:
    13,751
    I liked AT&T the first few years I had them, then they kept getting higher and higher and I would call and they'd give me a little discount but they kept screwing me also. My discount pkg would include free HBO for 3 months which I didn't want or watch but was part of the deal. Then I'd get a huge bill, call ...be on the phone for 2-3 hrs to find out that I should have cancelled HBO after 3 months because now they were charging me. Every month I would have to call about something.

    They talked me into getting Direct TV instead of having AT&T TV and it would be $117 for the bundle, that's TV, internet and phone for 2 years. This was in May, they put the dish on the house. I have yet to see a $117 bill and I call every month and they tell me some reason why it's not but this bill it should be $117 and if it's not, I'm cancelling and I don't care if I have a contract or not.

    All they do is lie. I hate direct TV anyway...I should have just cancelled TV but they came out with this thing if you don't have a TV with them you don't get unlimited internet ....CROOKS!
     
    #2
    Last edited: Sep 1, 2016
    Denise Richardson and Diane Lane like this.
  3. Texas Beth

    Texas Beth Well-Known Member
    Registered

    Joined:
    May 28, 2016
    Messages:
    568
    Likes Received:
    492
    I din't like cable compnies at all. The best one was At&t cable and internet in terms of reliability. However I agree with Chrissy. All cable companies are crooks and over charge.
     
    #3
    Frank Sanoica likes this.
  4. Corie Henson

    Corie Henson Very Well-Known Member
    Registered

    Joined:
    Jun 11, 2015
    Messages:
    2,906
    Likes Received:
    2,419
    Our internet connection is riding on the cable of our phone. And if we would transfer to another internet provider then probably they have to install a cable connection for the internet. But anyway, the modem is fine and our home computer is working all right. But when the smart phones came into fashion, we needed wifi connection so we bought a router. Installing it is not easy but not difficult either since there is a CD included that would lead us in the installation. The router is now providing us with wifi connection for our smart phones.

    By the way, our router is the cheap one we bought from the Chinese store, yeah, made in China.
     
    #4
    Von Jones likes this.
  5. Diane Lane

    Diane Lane Very Well-Known Member
    Registered

    Joined:
    Apr 10, 2015
    Messages:
    4,590
    Likes Received:
    4,020
    They seem to be trying to get everyone to switch over to DirecTV for some reason. I wonder if it's cheaper than installing and maintaining the UVerse lines? BTW, I woke up this morning with no internet/tv/phone again @Chrissy Page. I waited to see if it would come back on its own, but it didn't, so I had to reset the router again. Ugh. Fingers crossed, it's still working, but I really hope it doesn't keep going down. I'm rearranging things here in the office so that it'll be more crafts friendly, and I made it so the printer/router/phone and their connections are easier to work on. Things seemed to work better back in the day when there was only one phone company, and it's not as if having competition has kept prices down.
     
    #5
    Von Jones likes this.
  6. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,005
    Likes Received:
    13,751
    Are you talking about the gateway that you need to reset all the time? Mine doesn't go out too often and then I reset the gateway.

    I HATE Direct TV. I did like AT&T but not their prices.
     
    #6
  7. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,005
    Likes Received:
    13,751
    image.jpg

    This is my Gateway.

    If you live in a stormy area I heard Direct goes out a lot since its satellite. Mine hasn't gone out but the day of installation when the tech was ready to connect me Direct TV was down....for the whole friggin day.

    He came at 8:00 am, I was so happy that I'd be done early but things always go wrong in my world
    And he didn't come back til about 8 PM.
     
    #7
    Diane Lane likes this.
  8. Diane Lane

    Diane Lane Very Well-Known Member
    Registered

    Joined:
    Apr 10, 2015
    Messages:
    4,590
    Likes Received:
    4,020
    Most likely that is what I mean, but it's the black router/modem that has all of the lights on the front for power, battery, ethernet, wi-fi, broadband, service, etc. The modem is build into the router, and the router is what enables me to use wifi. It has the AT&T globe on the front. I have another little device that enables the wireless receivers to hook into the router, as well. If the TV goes down, I have to reset each receiver (the DVR functions as a receiver), but if the internet itself goes down, I have to reset the router. Sometimes I have to reset them all. I'm exhausted just thinking about it.

    The tech guy I spoke with the other day told me I'd have to return the old router to the UPS center or be charged $150, and that there was no alternative, such as shipping it from my house. I was stressed out about that, since my car's not in great shape and I try not to drive that far. I read the instructions in the package with the new router, though, and found out I can return it to a UPS drop off center using the enclosed shipping label, and I'll be near a drop off center in the next week or two. It often seems the right hand doesn't know what the left is doing.
     
    #8
    Chrissy Cross likes this.
  9. Diane Lane

    Diane Lane Very Well-Known Member
    Registered

    Joined:
    Apr 10, 2015
    Messages:
    4,590
    Likes Received:
    4,020
    @Chrissy Page how tall is that? It does look like my router/modem, but looks a lot taller. I haven't had DirecTV in years, and when I did, all I had was a receiver, since I was sharing the landlord's system, so I don't know how big the gateway is. My router/modem looks like that, but is only around 10" tall.

    By the way, I'm glad you mentioned your issue, because I have considered switching over to the DirecTV system, since I could be paying about the same I'm currently paying, but have a lot more channels.
     
    #9
  10. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,005
    Likes Received:
    13,751
    It's about 12 inches I think. I had to return all my AT&T TV receivers and controls, etc...I had 3 Tvs hooked up.

    It's easy but if I didn't do it, I would have been charged $475! Just take everything to UPS, they wrap it, box it and ship it for free. KEEP the RECEIPT for a long time. The ups guy told me that. They must have had issues.

    I was worried too that I'd have to box and pay and all the hassle but very easy to do.

    Edit: I measured it...it's 10 inches, maybe the angle I took the pic at made it look taller.
     
    #10
    Diane Lane likes this.
  11. Diane Lane

    Diane Lane Very Well-Known Member
    Registered

    Joined:
    Apr 10, 2015
    Messages:
    4,590
    Likes Received:
    4,020
    Ha, yes, it looked as if it was about 24" tall in the picture. The place like that is too far away, so I'll end up dropping it off at the UPS drop off center. Hopefully I will get some sort of receipt. Maybe I'll even take a picture of my package at the drop off center. I have heard that also about holding onto the receipt, and don't doubt it in the least. I don't trust the company as far as I could throw them. If I can get another Roku or two, I might sign up for SlingTV, which would give me the local channels plus some extras, and I could add HGTV and Lifetime for another $5/month. I still need to see how much I'm paying for the receivers, to see if it'll be worth it. I will not be happy about paying that $20/month unbundling fee if I do that, since I'd only have 1 service from AT&T (internet), but it might ultimately be worth it.
     
    #11
  12. Ken Anderson

    Ken Anderson Veteran Member
    Registered

    Joined:
    Jan 21, 2015
    Messages:
    7,454
    Likes Received:
    9,813
    One problem is that when you are choosing an Internet plan, the Internet speeds that they give you are on the high end, promising only that your connection won't be any faster than a specified number.
    For example, Time Warner Cable's packages include their Standard Internet, offering "speeds up to 15Mbps," while its Turbo promises speeds "up to 20Mbps."

    Since they aren't guaranteeing you a minimum speed, these options could very well be the same thing. They haven't violated their promise unless they give you a speed faster than what you're paying for.

    People read that and assume that, with their Turbo Internet package, they will get an Internet speed of 20Mbps when, in reality, the fastest speed available to you could be 10Mbps or even 5Mbps, without violating their promise.

    Would you buy a car if the guarantee promised you that you would get "up to 20,000 miles" on it before it fell apart? That is simply guaranteeing that it won't carry you any further than 20,000 miles, and that it might fall apart before you leave the parking lot.

    Yet this is standard among Internet service providers.
     
    #12
    Von Jones and Diane Lane like this.
  13. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,005
    Likes Received:
    13,751
    It has become such a chore, hasn't it? :)

    I didn't even want TV and was calling to cancel but got conned into Direct.

    I can't wait to see my bill, if it's not $117 I'm calling and cancelling...let them sue me.

    I have nothing they can take anyway.
     
    #13
    Diane Lane likes this.
  14. Diane Lane

    Diane Lane Very Well-Known Member
    Registered

    Joined:
    Apr 10, 2015
    Messages:
    4,590
    Likes Received:
    4,020
    @Ken Anderson I ran a speedtest on mine after I replaced the router yesterday and the speed was up about 2 Mbps from before. I ran the test on the desktop, not wireless, but I'll do that later, if I remember, to see how fast that is. I agree, they're very deceptive, and they seem to think customers are stupid, which really irritates me.

    @Chrissy Page I don't think any of them are any good. My mom has Comcast, and I had them before. I had to stream from the neighbor's house when I had them, because the router signal couldn't even make it down the stairs. My sister has Verizon, and she's also always aggravated about the level and cost of her service. Charter seems somewhat better, but it's not available here (nor is Verizon), but the best I've ever heard of is a local coop in Wisconsin. I'd take them in a heartbeat if I could...he got excellent service, plus they offered a new device (desktop, laptop, or X-Box) every 2 years for very low cost, and they portioned that cost out among the 24-month period of the contract.
     
    #14
    Chrissy Cross likes this.
  15. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,005
    Likes Received:
    13,751
    My daughter has had them all except AT&T and they didn't like any of them either. Right now they have Xfinity which I think is Comcast.

    My first service was Dish, it was okay but then I switched to AT&T Uverse about 10 yrs ago and was happy with them. Then about 2-3 years ago I just kept having issues and would have to call periodically and I reached a point where we weren't getting anywhere and here I am now with Direct and still unhappy.

    This may be the month I get rid of them. I'll have to figure out how to get out of my contract or they charge me $20 a month for nothing.
     
    #15
    Diane Lane likes this.
  16. Tim Burr

    Tim Burr Well-Known Member
    Registered

    Joined:
    Jul 20, 2016
    Messages:
    738
    Likes Received:
    1,493
    We have Xfinity also, and so far they are doing a good job.
    Price is high of course, but the ability to log on to one their towers
    when out and about makes it worthwhile. I can start streaming a TV show
    on the bus and there are enough tower overlap to watch it all the way to downtown.
    ( my tablet is wifi only )
    My home download speed is 70 to 75 mpbs. The last outage was when a truck hit
    the pole down the block and knocked out everything. Right now, our budget allows for the
    higher cost. Who knows down the road.
     
    #16
    Diane Lane and Chrissy Cross like this.
  17. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,005
    Likes Received:
    13,751
    I should have gone with Xfinity....I've gotten lots of good deal incentives from them in the mail. At least my first year would have been cheap plus a $200 Visa card.
     
    #17
  18. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,005
    Likes Received:
    13,751
    image.jpg

    Okay, looked at my bill. I guess after 3 months I'm finally getting the bill I was promised...sort of. They said $117 but they never add tax so I guess $127 is what I'm paying for TV I never watch, a home phone I never use and the internet. :(
     
    #18
    Diane Lane likes this.
  19. Von Jones

    Von Jones Very Well-Known Member
    Registered

    Joined:
    Jan 25, 2015
    Messages:
    3,178
    Likes Received:
    1,749
    When we had DirecTV installed I read our contract and the cancellation fee is extremely high. When AT&T and DirecTV have merged or whatever happened we had nothing but billing problems for about 4 months. I couldn't access DTV online and when talking to the AT&T reps about DTV billing was a headache. I was put on hold several times on just one call as they were trying to assist me. I was as pleasant and patient as I could be as I waited.

    About that time AT&T decided to change their charge for internet usage. Uggh! I wanted not to be charged the extra $20 or $30 month and the rep was trying to convince me otherwise. I finally and firmly stated that. Geez...:confused:
     
    #19
    Chrissy Cross likes this.
  20. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,005
    Likes Received:
    13,751
    I even hate their menu, it's the worst! I get so angry just talking to the menu that I think I swore once.

    I usually try to bypass it all by pressing 0 but doesn't always work.

    Since my bill is finally almost what I was promised 3 months ago, I'll let it go for awhile but I'm not happy.

    I really haven't watched TV since I got Direct.

    AT&T TV had 2 tbs channels. Which had the same programs but at diffrent time zones. I liked falling asleep to Big Bang Theory which I watched starting at 8:00 PM which was TBS est.

    Direct TV only has one TBS and Big Bang starts at 5:00 PM. Of course different days had different starting times but I had the option of catching the later one.

    Now by the time I go to bed, it's over. I could record but I'd have to wake up to start the next one and I usually dose off. I know it sounds stupid but I had my ocd way of going to bed and falling asleep and Direct doesnt provide me with that....I didn't know when I signed on. I know I wouldn't have done it, if this was the way it was.


    I used to have AT&T as an automatic debit payment from my acct but stopped that after every month was different. I had one month where I almost had a heart attack...$285!

    I called and after a half day on the phone I got it down to $185, I still don't understand why I was charged that.

    It had to do with the lie I was told about putting a vacation hold on my service. I was going to my sons for 5 weeks and right before I was talking them about the high price of my service. The lady suggested a hold.

    I had her repeat it a few times to make sure their were no catches but of course their were.

    When I called about the $285 bill, that person said the worst thing you can do is put a hold on your service. So I was prorated and all the other words they use to tell you why they charged you for something.

    They all tell you something different and when you get off the phone you're satisfied until the next bill comes.
     
    #20
    Last edited: Sep 2, 2016
    Diane Lane and Von Jones like this.
  21. Von Jones

    Von Jones Very Well-Known Member
    Registered

    Joined:
    Jan 25, 2015
    Messages:
    3,178
    Likes Received:
    1,749
    I have experienced that to @Chrissy Page after the merger. I don't trust auto pays unless I know it is going to be a specific amount just for that reason. Also the date that the payment is to be deducted. I prefer to make payment online because they bill you a month in advance and they don't send you money back but credit your account instead. I'd rather have my money in my pocket.

    I know now that you have to ask the right questions to get the right answers and maybe you might get lucky and talk to a rep that is straight up with you rather than promote the company's product.
     
    #21
    Diane Lane and Chrissy Cross like this.
  22. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,005
    Likes Received:
    13,751
    Lately I've just been calling a little before my bill is due and paying over the phone with my debit card.

    All these hassles and all I really use is my internet so basically I'm paying $127 for internet and maybe an hour every night of TV. I've switched to watching the Food network to fall asleep except I want to see what the food is so I'm always opening my eyes whereas with the reruns of Big Bang listening to the dialogue was enough because I've seen the shows so many times I know what they're doing.

    I like "Chopped".
     
    #22
    Last edited: Sep 2, 2016
    Diane Lane likes this.
  23. Von Jones

    Von Jones Very Well-Known Member
    Registered

    Joined:
    Jan 25, 2015
    Messages:
    3,178
    Likes Received:
    1,749
    It's football season so I don't watch television that much but I have seen the commercials on Chopped.
     
    #23
    Chrissy Cross likes this.
  24. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,005
    Likes Received:
    13,751
    I used to love Food Network but they've strayed so far from the original concept with stupid shows that I quit watching.
     
    #24
    Von Jones likes this.
  25. Von Jones

    Von Jones Very Well-Known Member
    Registered

    Joined:
    Jan 25, 2015
    Messages:
    3,178
    Likes Received:
    1,749
    That's funny. Yesterday before Johnny switched to NFL network he was watching the Food Network. I thought it was boring.
     
    #25
    Chrissy Cross likes this.

Share This Page