So, I want to order some artificial cacti, online, to replace the live cacti that were wiped out by Austin's "Big Freeze." I sent an inquiry to a company that specializes in the above. I asked if their potted cacti were glued in their pots. I wanted their product without pots. Instead of answering my question, they sent the following: "Hello, just to verify, when you say "cacti" you do mean cactus, correct. please advise. thank you! Customer Support Team" I wrote back that I meant "cacti, the plural of cactus." I honestly don't know how some people are able to make it to maturity in this world, and become fully functioning adults. This dumber than dirt rep should have taken the two seconds it took to look up the word, and answer my question, instead of making a lame attempt to take me to task, and waste my time! What a world, indeed!