Saved Files Help Needed

Discussion in 'Help Requests' started by Frank Sanoica, Jan 15, 2017.

  1. Frank Sanoica

    Frank Sanoica Very Well-Known Member
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    Last night I supposedly saved everything from this crummy computer (as back-up files) on two CD discs, as part of doing a co,mplete recoverry b ack to essentially a new out of the box com puter, which it seems to perform as/. After putting the various settings to where I had them, it works OK.

    But, I have been unabvle to transfer back the back-up off the discs. I got as far once as to see an image shopwing my pictures, buut it said the file is empty. I don't even know if I'm putting the disc in the drive correct side up. Could I have run the discs upsde down, and have saved nothing?

    Can anyone help? Thanks.
    Frank
     
    #1
  2. Janice Martin

    Janice Martin Well-Known Member
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    I'm sure the tech-geniuses will laugh at this, but: if you can get your computer to cooperate, and depending on how many files you have, scoop 'em up into a .zip and upload the .zip to your own email. You won't have to be bothered with CDs, and they'll be accessible in your email from any computer.
    (if u have loads of pictures or documents, u might want to make a few .zips)
     
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  3. Denise Happyfeet

    Denise Happyfeet Very Well-Known Member
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    You did a Factory Reset it sounds like Frank. If that's true, it's possible some of those files may still be on your computer. Have you checked? For future reference, I have a 32 gigabyte flashdrive I back up my important documents to. I don't trust Discs because I have backed things up, checked the disc to make sure they are there, but then when I try to reload them they weren't.

    Here's one article on "possibly" recovering files even after a Factory Reset. I am too dingy/tired to help you tonight much Frank, but I think we might be able to recover your files. Let me know what you are running (Windows 7, 8, 8.1, or maybe older like Vista??).

    https://www.powerdatarecovery.com/recover-deleted-files/recover-files-after-factory-reset.html
     
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  4. Frank Sanoica

    Frank Sanoica Very Well-Known Member
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    @Janice Martin
    500 + images cherished by my wife. They seem to be gone, irretrievable.
     
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  5. Frank Sanoica

    Frank Sanoica Very Well-Known Member
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    @Denise Happyfeet
    Well, I'd really love to see you in that "dingy" state! Windows 8. It offers "Restore", which takes the PC back to a date previous to the corruption. "Recovery" is evidently what you call "Factory reset". Restore would not go. Recovery did. PC now works, but all persoinal files, content are gone.
     
    #5
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  6. Denise Happyfeet

    Denise Happyfeet Very Well-Known Member
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    I believe we can get them back Frank, don't do anything to your computer until we can get together tomorrow Ok? I have some freeware for you to download all ready. You can read about it below. I will be online by 8 a.m. PST so let me know when you can meet me here at SOC and I'll give you instructions on getting your files back. I've used something similar on my camera which I deleted all my photos, and was as sure as you are I could never get them back once deleted. I got every, single one back so we will give it a try if you are willing, Denise

    Here is something about the Software I have lined up:

    "Free File Recovery" is a small and easy to use application that will help you to restore files that have been accidentally deleted from your computer. This includes files emptied from the Recycle bin as well as images and other files that have been deleted by user error from digital camera memory cards or MP3 players. It will even bring back files that have been deleted from your iPod, or by bugs, crashes and viruses! Read more at: https://tr.im/1fmV8
     
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  7. Denise Happyfeet

    Denise Happyfeet Very Well-Known Member
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    Ok, this is my last try @Frank Sanoica Hope you either already got your files back, or you will see this. MOST important thing is that you use the computer as little as possible. I know you'll have to login here to get the help, but don't use it for anything else.

    Here is a list of recovery tools (the DMDE Free Edition, or other free ones are what I would definitely choose) and maybe you can do this on your own. If not, I'll be around off and on, Denise;)

    http://www.techradar.com/news/software/applications/best-free-data-recovery-tools-1321723
     
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  8. Frank Sanoica

    Frank Sanoica Very Well-Known Member
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  9. Martin Alonzo

    Martin Alonzo Very Well-Known Member
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    Sorry to hear of your problems Frank as I have lost files before. What I do now is I have a 2 terabyte external hard drive which I put all photos, videos, and doc files on once a month is quite worth the added cost anymore.
     
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  10. Denise Happyfeet

    Denise Happyfeet Very Well-Known Member
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    Ok Frank, go to this site www.majorgeeks.com. Tell me if you can get into that site. I wish you weren't using IE. Firefox is much better, but lets see if we can do it in IE.
     
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  11. Ken Anderson

    Ken Anderson Veteran Member
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    It's been way too long since I've used a PC for me to be able to help. Besides, I lost a lot of stuff of my own while I was using a PC.
     
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  12. Denise Happyfeet

    Denise Happyfeet Very Well-Known Member
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    @Frank Sanoica will need to know how to download the tool @Ken Anderson Once that is done, it searches for the lost files. I'm not sure I can actually help him do it if there is something more wrong with his pc. Thing is, that's a good link and I can't figure why he couldn't get that open:( It might be best for Frank to take it to a pro and pay a few bucks (hopefully not too much) and ask him to rescue the files. I've rescued photos for my sister, but not tried it on mine, never ran into the issue. So I know it can be done:

    Here's one article on "why" they can be recovered:

    http://www.howtogeek.com/125521/htg...-can-be-recovered-and-how-you-can-prevent-it/
     
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  13. Von Jones

    Von Jones Very Well-Known Member
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    Didn't you use Google Chrome to save the files? If so, I believe you will have to use it to restore your files back to your PC.
     
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  14. Denise Happyfeet

    Denise Happyfeet Very Well-Known Member
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    I don't think it will matter which browser he uses, what he needs to do is download the program I've suggested and run that. He won't even be using a browser once he's downloaded the program. The program will do a search of his hdd (hard-drive) to recover the files. He can choose which files, like for say .jpg (photo) files, it will "just" search for those. You don't have to search the whole hard-drive.

    I don't know though, you may know something I don't Von. Did you read that somewhere? denise
     
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  15. Von Jones

    Von Jones Very Well-Known Member
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    @Denise Happyfeet, no I just thought since the message @Frank Sanoica noted mentioned Internet Explorer that maybe that might be part of the problem.

    @Frank Sanoica, have you tried anything else? Have you tried using Windows 'My Computer' to move some of the photos to your hard drive from one of the cds?
     
    #15
  16. Frank Sanoica

    Frank Sanoica Very Well-Known Member
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    @Denise Happyfeet "You don't have to search the whole hard-drive."

    Now we're getting down to nuts and nuggets! Is there a way to seasrch the hard-drive? I'd love to do that! Frankj

     
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  17. Frank Sanoica

    Frank Sanoica Very Well-Known Member
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    @Denise Happyfeet
    I am working on the info you provided, and am grateful for it. Certain factors involved with this elude me. If the images in our laptop are truly not lost, just irretrievable, the answer lies in digging into the hard drive, a feat I have no idea how to start.
    Frank
     
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  18. Denise Happyfeet

    Denise Happyfeet Very Well-Known Member
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    Chances are good they are retrievable. You have to download this program:

    http://www.majorgeeks.com/files/details/recuva_portable.html

    If you can do that, install it and run it to find your files, you can get them. If you haven't a clue how to do any of that, I don't recommend trying. Take it to a shop for computers, or call, and see how much to restore your photos Frank.
     
    #18
  19. Frank Sanoica

    Frank Sanoica Very Well-Known Member
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    @Denise Happyfeet
    I can open the link above. What do I do next?
    Frank
     
    #19
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  20. Denise Happyfeet

    Denise Happyfeet Very Well-Known Member
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    I'll get the directions made up for you in the a.m. Frank. It's too late for me now, I think better early a.m.

    Have you ever downloaded a software program? Let me know if you have as soon as you can. That will tell me how much direction you need. As I mentioned earlier, use the PC as little as possible Ok? Did you read the links I put above about the way files can actually be saved, even after they've been wiped out, or deleted??

    I'll be around in the a.m. Denise

    1. What we'll be doing is downloading a simple, free program
    2. We will scan your C:/ drive, and I imagine your wifes pics were in the "pictures" file?
    3. Once the scan is complete, we will see the files hopefully. Then we copy & save them back onto your hard-drive.


    Sounds simple, but there are a lot of "little" steps mixed in.
     
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  21. Frank Sanoica

    Frank Sanoica Very Well-Known Member
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    #21
  22. Denise Happyfeet

    Denise Happyfeet Very Well-Known Member
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    Ok @Frank Sanoica

    Let me know when you get back, or are ready to do something. I should be around most of the day, denise
     
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  23. Denise Happyfeet

    Denise Happyfeet Very Well-Known Member
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    Ok @Frank Sanoica

    Here is a video to show you "how to" download and install the software (freeware) to your pc. If you don't have an extra pc to run the video as you work on your other pc, you will have to "pause" the video to complete each step. I would take a look at the whole video first. If you have questions then, let me know before you try to install the freeware recuva.exe.

    You will hear me say "give it permission" which is Windows way of making sure you want to install. A window should pop up to ask permission. If not, just move ahead with the process.

    Let me know when you are on here again, so I can be ready to help answer any questions.

    Here is the website link to go to, then in another tab, click the video next.
    http://downloads.techradar.com/downloads/recuva

    Denise
    PS in the video I tell you that the download, far upper right icon looks like a folder. Yours may also look like a "down" arrow Frank.

     
    #23
    Last edited: Jan 19, 2017
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  24. Frank Sanoica

    Frank Sanoica Very Well-Known Member
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    @Denise Happyfeet
    I don't believe this, Denise! Here is what happens when I click on the link in your post above:

    First an open page appears, then a small typicall Windows notice flashes on, nothing else, stating "Internet Explorer has stopped working. Windows is looking for a solution to the problem." That disappears shortly, replaced by another stating "IE has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." It highlights a button at bottom, "Close Program", which I click on.

    Next, a small window appears at upper left, stating "This tab has been recovered. A problem with the program caused IE to close and re-open the tab." A few seconds later that disappears and is replaced by a large red "X" stating below it

    "We were unable to return you to techradar.com." Below that the usual "What you can do:

    Go to your home page

    Try to return to techradar.com

    More information"

    THIS PROCESS REPEATS OVER AND OVER. Techradar.com WILL NOT OPEN.
    Frank
     
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  25. Frank Sanoica

    Frank Sanoica Very Well-Known Member
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    Just had my wife click on it on her Chromebook. Works. Tried on my laptop using Chrome, it works! Something is haywire with my IE that it will not open that link. Never experienced this before, the machine seems to work OK in all other cases. Can the link be used doing it with Chrome, to recover files, since my browser is IE? I lack the experience to understand this.
     
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