For several months I have been without the use of my cd drive on my computer. In search of a fix I ran all the windows 'fix' programs and still I kept getting the same message to run troubleshoot each time. I realized that in the process I learned an extensive amount of knowledge about my computer and how it works or what doesn't work. So what now? YouTube! I just typed in my own words what was wrong and viola! up pops a list of helpful videos aiming to help solve my cd drive problem. After going through severalof them, the videos had slightly different approaches but the solutions were the same and I felt pretty good about that. Although I became very reluctant to follow through after reading the comments. More unresolved than resolved. So I stepped away from my computer to mull over my findings. Back at it again I wanted to become familiar with what I had injested so I grabbed my notes and went through the steps of the video. I didn't commit to taking the final step though. I felt I needed to know more so I emailed my son and explained my dilemma. He simply said to uninstall the cd driver and reboot. I did that but I still couldn't play my cds. So I decided to follow through as shown on the YT videos and now I am a happy camper. Now I see why the IT guys/gals get paid big bucks. I'm just glad that some of them are willing to share their knowledge for free to people like us on YouTube.