Not sure if this is the correct category, but here goes: Requesting advice, and also advising "Always get these kinds of things in writing," because when you deal with companies that communicate by "chat," there's no proof of what they said after you close your account. Awhile back, extremely dissatisfied with cellphone provider I had at the time, I checked into a different one. As it was more expensive, I figured it logical to check in advance to make sure I'd have enough $ to pay for it. So, in their chat, I asked the customer service rep to tell me when I'd receive my first bill AND how much it would be if I signed up. She replied it'd be the price of the plan plus taxes. So I signed up. I received the bill sooner than she said, but that wasn't the problem. When I received the bill it was more than twice the cost of the plan. The next customer service rep told me it was 'their policy' to charge an extra month in advance. That was NOT what the first person said, and since I didn't have that much $ I had no option but to cancel the service. So I was hit with an 'early cancellation' fee, too. I made a number of "good faith" attempts to resolve this directly with the company, but never received a reply. As I've heard is a common thing these days, they 'sold' my account to a collections agency. No responses to my inquiries to them, either. I don't want to end up getting sued over this, but I don't have nearly $350 to cover what they now say I owe- plus it's a matter of principle, too. It's also the sole negative point that's affecting my credit rating. Any idea what I can do?